When you’re dealing with 85 million QR transactions monthly, “a little chaos” isn’t the phrase. This bank faced a tidal wave of operational headaches: spreadsheets as battlefields, phones as war zones, and merchants losing their patience fast. Manual processes were choking them out, and their team was drowning.

We heard their SOS: “Our QR settlements are a total disaster.”

The SOS Signals Were Clear:

• Problem 1: Slow, Error-Prone Settlements: Merchants were losing patience, and rightfully so.

• Problem 2: Manual Retries Nightmare: Failed transactions were a time-sucking black hole.

• Problem 3: Zero Visibility and Control: They lacked a system for merchant onboarding, holiday adjustments, and essential reporting.

• Problem 4: Scalability Panic: Could their system handle the sheer volume? Spoiler alert: Nope.

They were bleeding merchants, and they knew it. Something had to change.

Finforz: Operation Streamline Activated!

We knew this wasn’t a quick fix. This was a full-blown rescue mission. We needed to build a system that could not only handle the current chaos but also scale for future growth.

Phase 1: Get the Essentials Live – Fast!

We rolled up our sleeves and focused on the core issues:

• We have built a framework for Merchant and POS Vendor Management.

• We automated QR Transaction and Charge Processing, cutting out the manual grunt work.

• We have streamlined Payment File Processing to get the funds moving.

• We have built a system that wouldn’t crumble under pressure – High Availability and eliminate Single Point of Failure.

• We put in place Monitoring and Auditing to keep a watchful eye.

Using our platform, we created a solid foundation, getting them live and seeing results ASAP.

Phase 2: Level Up – Back Office Magic!

With the basics running smoothly, we added the “wow” factor:

• A user-friendly Back-Office Application for bank staff.

• Advanced Merchant and POS Vendor Management tools.

• Dashboard & Reporting: Real-time insights, analytics, and customizable reports.

• Ensuring availability of Systems, optimizing the turnaround time for Processing and Monitoring and auditing.

• Holiday Scheduling automation.

• User Administration tool automation.

We focused on creating a seamless experience for the bank staff, giving them the tools they needed to manage everything efficiently.

The Results? Smooth Sailing!

The impact was immediate:

• Settlements became lightning fast and accurate.

• Failed transactions were handled automatically, saving hours of manual work.

• Bank staff gained control with the new back-office application and dashboard.

• Merchants were happy, leading to increased retention.

• The system handled the massive transaction volume like a champ.

We didn’t just fix a problem; we built a platform for the future.